Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer shop service questions and pass unresolved calls to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common shop texts and flag questions needing an advisor.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.