AI-Agents for Service Advisors in Escalations
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer shop service questions and pass unresolved calls to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
11 toolsAnswer common shop texts and flag questions needing an advisor.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 toolsConfirm shop appointment times and hand off change requests.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.
Answer drivers about their confirmed service appointments.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 toolsCatch repair complaints that raise safety or repeat failure concerns.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
