Escalate late approvals, open follow-ups, remind reviewers. Every one is ready to run, and you can adjust it in plain language.
Catch repair complaints that raise safety or repeat failure concerns.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Ask drivers about repair estimates and flag their replies.
Your quote follow-ups go out when agreed check-in dates come due, and you see who replied or needs a personal touch.