Reply to comments, like relevant posts, flag replies for review. Every one is ready to run, and you can adjust it in plain language.
Answer common shop texts and flag questions needing an advisor.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Confirm shop appointment times and hand off change requests.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.
Draft replies to drivers' service questions for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.