AI-Agents for Customer Service Representatives in Chat Support working with RingCentral

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Send customers a ticket link and short summary after they ask for help.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Draft a reply to review before answering a customer's message.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools

Handle common phone questions and share calls needing a personal reply.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools

Send team replies and files back to the customer's chat.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Draft answers to new customer chats from approved wording.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Draft answers to customer texts using the recent exchange.

Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.

Works with15 tools