Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Reply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Draft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Answer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.