Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.