AI-Agents for Chat Support working with monday.com
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsYour support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsAnswer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsYour support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 toolsGive your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
8 toolsGet a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsYour support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
8 toolsYour team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.
18 toolsYour intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
5 toolsYour staff get Jira tickets from Slack support requests, with files and your priority rules carried through and a link sent back in the thread.
10 toolsYour pizza chatbot answers menu questions, takes confirmed orders, and shares the latest status from your order list.
6 toolsGet a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
