- AI-Agent
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Create Jira Tickets
Create Jira tickets from Slack support requests and reply with links
Use this Agent instantly or customize it - no programming needed
- Support messageSupport message
Your staff member's message supplies the request details and identifies the original thread.
- Attached filesAttached files
Your staff member's files provide evidence to carry into the ticket.
- Request rulesRequest rules
Your chosen format identifies the required details and maps urgency to ticket priority.
- Ticket destinationTicket destination
Your chosen project receives the ticket, and your site URL builds its link.
Your support channel supplies staff requests and files, then carries replies in the original thread.
- Follow-up replyFollow-up reply
Your requester learns which detail or file they need to provide before you can log a ticket.
- Follow-up replyFollow-up reply
Your requester learns which detail or file they need to provide before you can log a ticket.
- TicketTicket
Your support queue gets the request, its priority, and every file the Agent could attach.
- Ticket replyTicket reply
Your requester gets the ticket link and summary, plus a warning if a file upload failed.
- Failure replyFailure reply
Your requester learns in the original thread when the ticket could not be created.
- Ticket errorTicket error
Your support coordinator gets the error when the ticket cannot be created.
Your issue tracker holds each ticket, its priority, and any files the requester shared.
This Agent waits for a new support request in your Slack channel. It uses your urgency rules and creates a Jira ticket with available files. It replies in the original thread with the ticket link and summary.
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AirtableUsed as:
- Issue tracker
Airtable holds each ticket, its priority, and any files the requester shared.
monday.comUsed as:
- Issue tracker
monday.com holds each ticket, its priority, and any files the requester shared.
ClickUpUsed as:
- Issue tracker
ClickUp holds each ticket, its priority, and any files the requester shared.
ZoomUsed as:
- Support channel
Zoom supplies staff requests and files, then carries replies in the original thread.
Jira Software CloudUsed as:
- Issue tracker
Jira Software Cloud holds each ticket, its priority, and any files the requester shared.
LinearUsed as:
- Issue tracker
Linear holds each ticket, its priority, and any files the requester shared.
Jira Service ManagementUsed as:
- Issue tracker
Jira Service Management holds each ticket, its priority, and any files the requester shared.
FrontUsed as:
- Support channel
Front supplies staff requests and files, then carries replies in the original thread.
Zoho DeskUsed as:
- Support channel
Zoho Desk supplies staff requests and files, then carries replies in the original thread.
KintoneUsed as:
- Issue tracker
Kintone holds each ticket, its priority, and any files the requester shared.
Made for your industry
Create Jira Tickets is made for businesses in these industries.
- Software
Turn staff support posts into prioritized tickets and reply with links.
Show all Agents for the Software industry - IT Services
Carry staff requests and files into service tickets, then share links.
Show all Agents for the IT Services industry
Made for your role
Create Jira Tickets is made for people in these roles.
- Operations Coordinator
Log staff requests from chat as tickets and share their links.
Show all Agents for the Operations Coordinator role - Office Manager
Turn office support posts into trackable tickets and send links.
Show all Agents for the Office Manager role - IT Support Specialist
Create IT support tickets from staff posts and confirm them in chat.
Show all Agents for the IT Support Specialist role - Facilities Coordinator
Log workplace support requests and reply with ticket links.
Show all Agents for the Facilities Coordinator role
Made for your department
Create Jira Tickets is made for people in these departments.
- Administration
Track office support requests from chat and confirm ticket details.
Show all Agents for the Administration department - Operations
Log internal requests as tickets and send requesters their links.
Show all Agents for the Operations department - Information Technology
Create support tickets from staff messages and reply with their links.
Show all Agents for the Information Technology department - Facilities
Turn workplace requests and files into tickets, then share links.
Show all Agents for the Facilities department
How Create Jira Tickets works
4 steps, in order, on every run.
-
Read the support requestExtract the summary, details, and urgency from a new top-level message. Ask in its thread for any missing or unrecognized field.
-
Gather attached filesDownload files shared with the message. Ask the requester to share an inaccessible file again before creating a ticket.
-
Create the Jira ticketCreate a ticket in your chosen project with the mapped priority and source message. If creation fails, tell the requester and support coordinator.
-
Attach files and replyUpload the available files to the ticket. Reply in the original thread with its link and summary, naming any failed attachment.
How to Get Started
Connect the tools you already use, such as Airtable, monday.com or ClickUp.
10 tools
- Choose the shared support channel and invite the Agent to it.
- Set the request format for summary, details, and urgency, and map accepted urgency words to ticket priorities.
- Choose the destination ticket project and issue type, and provide its site URL for ticket links.
- Connect channel credentials that can receive message events, read files, and post replies, plus ticket credentials that can create issues and add attachments.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Create Jira Tickets:
You choose the shared support channel and request format. New top-level posts from people qualify; bot posts and replies do not.
You choose the Jira project, issue type, and accepted urgency words. You map those words to the priorities your project uses.
The requester gets a thread reply naming the missing detail or inaccessible file. The Agent does not create a ticket from that request yet.
The requester still gets the ticket link and summary. The reply names the file that still needs to be attached.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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