Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.