AI-Agents for Chat Support working with Help Scout
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsYour customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsYour support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsGet a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsYour customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsGet a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsYour support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
8 toolsYour team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.
18 toolsGet a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsYour support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsYour support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsGet an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 tools
