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Draft Customer Email Replies

Draft replies to new inquiries using your team's guidance

Use this Agent instantly or customize it - no programming needed

Draft a reply to each new customer inquiry
Reads
  • Customer inquiry
    Customer inquiry

    Your customer's new email starts a reply and provides a return address.

  • Earlier email messages
    Earlier email messages

    Earlier messages show what your team has already answered in this conversation.

  • Approved reply guidance
    Approved reply guidance

    Your team's chosen guidance page provides approved answers and a preferred tone.

  • Greeting and sign-off
    Greeting and sign-off

    Your team's chosen greeting and sign-off frame each draft reply.

Customer email service
Customer email service

Your customer email service flags new inquiries, shows their full threads, and holds unsent reply drafts.
Customer email service
Document tool
Document tool

Your document tool holds the page your team uses for approved answers and tone.
Does this inquiry already have a draft reply?YesNo
Keep the existing draft for review
Does the email lack a usable reply address?YesNo
Leave the inquiry for the rep to address
Does the guidance lack an approved answer?YesNo
Save a draft marking the uncertain point for review
Writes
  • Reply draft
    Reply draft

    Your rep finds the unsent reply in the customer's conversation, with a greeting and sign-off.

Save a concise reply draft in the same conversation
Writes
  • Reply draft
    Reply draft

    Your rep finds the unsent reply in the customer's conversation, with a greeting and sign-off.

This Agent starts when a customer email reaches your chosen inbox. It reads the conversation and your guidance, then saves a reply draft in that thread. You review and send it.

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Customize this Agent to fit your needs using natural language.

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Made for your industry

Draft Customer Email Replies is made for businesses in these industries.

Made for your role

Draft Customer Email Replies is made for people in these roles.

Made for your department

Draft Customer Email Replies is made for people in these departments.

How Draft Customer Email Replies works

4 steps, in order, on every run.

  1. Read the Customer ConversationRead the new email and earlier messages in its thread. Note the question and any answer already given.
  2. Check Your Reply GuidanceRead the guidance page you choose for supported answers and your team's preferred tone.
  3. Write a Reply for ReviewAnswer the current question without repeating an earlier answer. Ask for details or mark uncertain points when guidance falls short.
  4. Save a Draft in the ThreadAdd your chosen greeting and sign-off, then save the unsent reply in the customer's conversation for your review.

How to Get Started

Connect your tools

Connect the tools you already use, such as monday.com, Zoom or Chatwork.

6 tools
Set your rules
  • Choose the customer inquiry inbox or label to watch and connect the email account that will hold the draft replies.
  • Choose an accessible page of approved reply guidance and keep its answers and preferred tone current.
  • Set the support team's preferred greeting and sign-off for draft replies.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Customer Email Replies:

Will this Agent send replies to customers?

No. You review and send the unsent draft from the customer's email conversation.

Which customer emails get draft replies?

You choose the customer inquiry inbox or label to watch and connect the email account that will hold the drafts.

What if your guidance does not cover the question?

You choose the guidance page. If it lacks a supported answer, the draft asks for missing details or marks the uncertain point for your review.

What happens if a draft already exists?

Your existing draft stays in place. The Agent does not make another for the same email.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.