AI-Agents for Chat Support working with Help Scout

Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.

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