Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Your team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.