AI-Agents for Escalations working with Zendesk
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsYour routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsYour service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsYour support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
9 toolsYour customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsCustomer problems reach your support queue, and the case number appears on the account for easy follow-up.
9 toolsYour escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsYour incident lead gets a report draft on the ticket, with a clear timeline and stated customer impact.
8 toolsYour customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsGive website visitors a useful next step in chat, backed by your current help articles and service notices.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsYour visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 tools
