AI-Agents for Escalations working with Intercom
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsYour chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsYour specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsYour customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsYour routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsCustomers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsYour customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsYour escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsYour customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsYour team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsVisitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsYour visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 tools
