AI-Agents for Escalations working with Front
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsGet a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsYour chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsKeep your discussion channels aligned with access reviews, and give reviewers before and after member lists.
12 toolsYour senders hear back while you're away, and your backup sees requests that need attention before you return.
12 toolsYour specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsYour customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsYour routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsYour routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsCustomers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsYour support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsGet a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 tools
