Check reviewer assignments, route requests, flag exceptions. Every one is ready to run, and you can adjust it in plain language.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.