AI-Agents for Customer Support working with Front
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsGet a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsYour introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
24 toolsYour chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsYour senders hear back while you're away, and your backup sees requests that need attention before you return.
12 toolsYour specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsYour customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsYour routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsYour routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsCustomers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsCustomers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsYour support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 tools
