AI-Agents for Customer Experience in Customer Support working with Front
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Put a proposed reply beside each customer email for the assigned reviewer.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsKeep chat replies consistent and surface questions needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsPrepare personal complaint replies for a representative to review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsDraft replies to customers still dissatisfied after an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsDraft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsDraft replies that address gaps in earlier complaint responses.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsDraft responses that acknowledge service lapses and propose next steps.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
