Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.