Reply to comments, like relevant posts, flag replies for review. Every one is ready to run, and you can adjust it in plain language.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.