Reply to comments, like relevant posts, flag replies for review. Every one is ready to run, and you can adjust it in plain language.
Draft answers to traveler questions for the assigned teammate to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Reply to common trip questions and flag changes needing personal help.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Send travelers an approved reply when their usual contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Draft first answers to travelers' trip questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.