AI-Agents for Customer Service in Escalations working with Intercom

Carry flagged customer chats into a team discussion with a clear question.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Draft customer email replies and send them to the assigned approver.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Keep common how-to emails moving with approved article replies.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools

Reply to common support emails and flag policy exceptions.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Works with10 tools

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Answer account questions in chat and route exceptions with the facts gathered.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Assign escalated requests with the conversation and available files.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Reply to clear FAQ tickets and leave other questions open for Agents.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Complete incoming cases so the team can pick up each issue.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Answer common website questions and assign unresolved chats for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chat questions and assign unresolved ones to staff.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools