Check reviewer assignments, route requests, flag exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft customer email replies and send them to the assigned approver.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft first chat answers from the team's approved responses.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.