AI-Agents for Customer Service in Handoffs working with Intercom

Carry flagged customer chats into a team discussion with a clear question.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Acknowledge after-hours tickets and send the next shift its waiting list.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Answer account questions in chat and route exceptions with the facts gathered.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Assign escalated requests with the conversation and available files.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Draft first chat answers from the team's approved responses.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Reply to clear FAQ tickets and leave other questions open for Agents.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Complete incoming cases so the team can pick up each issue.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Place tailored reply drafts in open customer conversations for review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Answer common website questions and assign unresolved chats for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chat questions and assign unresolved ones to staff.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools