AI-Agents for Customer Service in Handoffs working with Kintone

Keep the support queue current and route serious complaints to the lead.

Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.

Works with11 tools

Create prioritized support tickets from customer issues in the intake queue.

Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.

Works with5 tools

Create prioritized cases from account problems for the support queue.

Customer problems reach your support queue, and the case number appears on the account for easy follow-up.

Works with9 tools

Assign escalated requests with the conversation and available files.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools