Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Draft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Answer product questions in chat and hand uncertain cases to staff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Answer website chat questions with sources and flag unclear cases.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.