AI-Agents for Customer Service in Escalations working with Wix
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsAnswer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer product questions in chat and hand uncertain cases to staff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsAnswer order questions in chat with the store's recorded details.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsAnswer website chat questions with sources and flag unclear cases.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
