AI-Agents for Customer Service in Escalations working with Ecwid by Lightspeed

Draft five-star thank-yous using verified customer purchases.

Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.

Works with16 tools

Draft replacement replies from customer orders for team review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Answer store chats and pass unclear cases to support staff.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer order questions in chat with the store's recorded details.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools