AI-Agents for Customer Service working with Ecwid by Lightspeed
Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.
Draft five-star thank-yous using verified customer purchases.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
16 toolsDraft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsAnswer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer order questions in chat with the store's recorded details.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 tools
