AI-Agents for Customer Service working with Mailjet

Mailjet is an all-in-one solution to send, track and deliver transactional, notification and marketing emails. Engage, analyze and react with your client base through email. Get started by using the Mailjet zap to synchronise contacts from your favorite eCommerce, CRM or other SaaS tools to your Mailjet contact lists. For users on API version 3 or higher.

Draft TripAdvisor Review Replies

Draft review replies with a practical next step for complaints.

Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.

Works with26 tools
Flag Urgent Complaints

Flag urgent complaints in the shared sheet and email the owner a follow-up list.

Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.

Works with28 tools
Escalate Customer Chats

Carry flagged customer chats into a team discussion with a clear question.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools
Manage Client Appointments

Handle appointment requests in chat and confirm the result by email.

Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.

Works with29 tools
Request Email Reply Approval

Draft customer email replies and send them to the assigned approver.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools
Send Chat Replies

Answer routine support chats and email the owner a copy of each reply.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools
Draft Positive Review Replies

Draft replies to favorable feedback and email them for approval.

Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.

Works with23 tools
Answer Twitter Mentions

Answer clear customer questions and flag complaints for review.

Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.

Works with24 tools
Draft Review Replies

Send customer review replies to the right manager for approval.

Your location managers get replies tailored to customer comments and local services, ready to check before posting.

Works with24 tools
Hand Off Escalated Cases

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools
Send Scheduled Texts

Send personalized customer updates and report each send result.

Your personalized customer texts reach the sending service when due, and a reply tells you what happened or needs attention.

Works with23 tools
Answer Forum Questions

Reply to unanswered customer questions with approved answers.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools
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