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Draft Review Replies

Draft replies for public reviews and email managers for approval

Use this Agent instantly or customize it - no programming needed

Draft and route a reply for each new review
Reads
  • New review notice
    New review notice

    Your new review notice identifies the review and location to look up.

  • Customer review
    Customer review

    Your customer's rating, comments, and any existing reply guide the next step.

  • Location profile
    Location profile

    Your location profile shows the name, address, and listed services behind the review.

  • Manager assignments
    Manager assignments

    Your manager list pairs each location with the person who approves its replies.

  • Local reply guidance
    Local reply guidance

    Your approved service notes and preferred tone keep each reply specific to its location.

  • Review lead email address
    Review lead email address

    You choose a central review lead to handle missing assignments and existing replies.

Public review platform
Public review platform

Your public review platform supplies new reviews and the location details behind each one.
Does the review already have an owner reply?YesNo
Email the existing reply to the review lead
Writes
  • Review lead email
    Review lead email

    Your review lead gets the review IDs and missing detail, or the existing public reply.

Email service
Email service

Your email service sends managers reply drafts and alerts your review lead when a review needs attention.
Email service
Is the location profile or assigned manager missing?YesNo
Email the routing problem to the review lead
Writes
  • Review lead email
    Review lead email

    Your review lead gets the review IDs and missing detail, or the existing public reply.

Draft a reply from the review and approved local details
Writes
  • Public reply draft
    Public reply draft

    Your draft uses the rating and comments when present, with only confirmed local details.

Email the review and draft to the location manager
Writes
  • Manager approval email
    Manager approval email

    Your manager gets the review and draft with a request to approve or edit before posting.

This Agent waits for a new public review, then checks its location and any existing reply. It drafts a response using your local service notes and emails the right manager for approval.

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Made for your industry

Draft Review Replies is made for businesses in these industries.

Made for your role

Draft Review Replies is made for people in these roles.

Made for your department

Draft Review Replies is made for people in these departments.

How Draft Review Replies works

3 steps, in order, on every run.

  1. Check the review and locationRead the review and location profile. Refer reviews with existing replies to your central review lead.
  2. Draft a local replyMatch the location to your manager list and service notes. Write a response to the rating and comments without adding unsupported details.
  3. Email the right personSend the review and draft to its manager for approval. Email unresolved routing details to your central review lead.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or monday.com.

24 tools
Set your rules
  • Connect the business's location profiles and enable new-review notifications for them.
  • For each location ID, provide the manager's email address, approved local service details, and preferred reply tone.
  • Provide a central review lead's email address for reviews whose location or manager cannot be resolved.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Review Replies:

Will this post replies to public reviews?

No. Your manager gets the draft by email, then decides what to post.

How does it know which manager gets a review?

You choose a manager email for each location during setup. If a match is missing, your central review lead gets the details.

What if a review has no comment or already has a reply?

For a rating without comments, your manager gets a short draft. If a reply already exists, your central review lead gets its review ID and existing reply.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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