AI-Agents for Customer Service working with eBay
eBay is a premier auction site that allows anyone to buy and sell goods, from individuals to retailers.
Fulfill restock requests with confirmed, product-specific notices.
Your shoppers get a back-in-stock email after a confirmed return, and your team sees which requests still need attention.
7 toolsDraft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsLeave refund reply drafts in the support inbox for team review.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsAnswer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer product questions in chat and hand uncertain cases to staff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 tools
