AI-Agents for Customer Service in Escalations working with Telegram

Log incoming customer problems and alert the team to urgent ones.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Works with42 tools

Reply to customer DMs from the answer guide and flag cases needing help.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved replies to customer messages and flag follow-ups.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Flag urgent complaint tickets and give leads the case history.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Answer routine customer calls and surface questions needing a person.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools

Answer common questions in comments and flag cases needing personal care.

Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.

Works with14 tools