AI-Agents for Customer Service in Handoffs

Keep the support queue current and route serious complaints to the lead.

Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.

Works with11 tools

Carry flagged customer chats into a team discussion with a clear question.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Answer routine support chats and email the owner a copy of each reply.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Draft answers to flagged customer emails using approved help files.

Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.

Works with9 tools

Prepare cancellation drafts and flag policy questions for review.

You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.

Works with6 tools

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Keep unresolved email cases moving with clear ownership and history.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools

Send approved answers to repeat questions and flag chats needing a person.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Reply to customer DMs from the answer guide and flag cases needing help.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved replies to customer messages and flag follow-ups.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Prepare answers to customer questions for staff approval.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools