AI-Agents for Customer Service in Handoffs working with Podio
Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Acknowledge customer chats after review and hand off urgent requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsAnswer common questions in comments and flag cases needing personal care.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
14 toolsAcknowledge after-hours tickets and send the next shift its waiting list.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsDraft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsAnswer account questions in chat and route exceptions with the facts gathered.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsAssign escalated requests with the conversation and available files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsLeave refund reply drafts in the support inbox for team review.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsComplete incoming cases so the team can pick up each issue.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsPlace tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsPrepare customer text replies for a teammate to review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 tools
