AI-Agents for Technical Support in Handoffs

Match reported symptoms to current fixes and service notices.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Draft product answers from ticket history and approved help articles.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Draft product support replies using ticket history and saved answers.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

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Answer documented technical questions and route uncertain cases.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Draft product complaint replies using confirmed case findings.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

Works with