AI-Agents for Technical Support

Match reported symptoms to current fixes and service notices.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

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Draft product answers from ticket history and approved help articles.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Draft product support replies using ticket history and saved answers.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

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Answer documented product questions and hand off unresolved chats with history.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Works with4 tools

Answer questions covered by help articles and pass unclear issues to the team.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

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Answer documented technical questions and route uncertain cases.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Draft product complaint replies using confirmed case findings.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

Works with