AI-Agents for Technical Support working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Match reported symptoms to current fixes and service notices.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Answer documented product questions and hand off unresolved chats with history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsAnswer questions covered by help articles and pass unclear issues to the team.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer documented technical questions and route uncertain cases.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsDraft product complaint replies using confirmed case findings.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
