- AI-Agent
- Ready to Run
Answer Website Chat Questions
Answer visitor questions and hand unclear chats to support
Use this Agent instantly or customize it - no programming needed
- Visitor questionVisitor question
Your visitor's new message and chat ID start the run.
- Chat historyChat history
Earlier messages show what your visitor and team have already discussed.
- Service detailsService details
Your current service details provide facts for answering the visitor.
- Help articlesHelp articles
Your approved help articles provide guidance for answers in chat.
- Support handoff settingsSupport handoff settings
Your chosen support team and transfer criteria guide when and where a chat goes.
Your website chat tool holds visitor conversations and approved guidance for answers and support handoffs.
- Chat answerChat answer
Your visitor sees a reply supported by your current details or approved articles.
- Follow-up noticeFollow-up notice
Your visitor sees that a support rep will follow up in the same chat.
- Support handoffSupport handoff
Your support team receives the unresolved chat with its conversation history.
This Agent receives a visitor's question in website chat. It reads the conversation and guidance you enable. It replies when facts are clear or transfers the chat with its history.
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ClickUpUsed as:
- Website chat tool
ClickUp holds visitor conversations and approved guidance for answers and support handoffs.
ZoomUsed as:
- Website chat tool
Zoom holds visitor conversations and approved guidance for answers and support handoffs.
ChatworkUsed as:
- Website chat tool
Chatwork holds visitor conversations and approved guidance for answers and support handoffs.
Made for your industry
Answer Website Chat Questions is made for businesses in these industries.
- Retail
Answer shoppers' website questions and pass unclear chats to support.
Show all Agents for the Retail industry - Software
Answer product questions from help articles and transfer tougher chats.
Show all Agents for the Software industry - Hospitality
Answer guest questions in website chat and send unresolved ones to the team.
Show all Agents for the Hospitality industry - Insurance
Answer general service questions and pass coverage questions to support.
Show all Agents for the Insurance industry - Video Games
Answer player questions from help articles and pass unclear chats on.
Show all Agents for the Video Games industry - Telecommunications
Explain current service details in chat and hand uncertain questions to support.
Show all Agents for the Telecommunications industry - Travel and Tourism
Answer traveler questions from current guidance and transfer unclear chats.
Show all Agents for the Travel and Tourism industry - Web Hosting
Answer hosting questions from approved guides and pass unresolved chats on.
Show all Agents for the Web Hosting industry - Energy and Utilities
Explain current service information and transfer questions needing a person.
Show all Agents for the Energy and Utilities industry - Consumer Electronics
Answer device questions from help articles and hand harder chats to support.
Show all Agents for the Consumer Electronics industry
Made for your role
Answer Website Chat Questions is made for people in these roles.
- Customer Service Manager
Route unresolved website chats to the support team with their history.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Answer familiar chat questions and hand over the harder ones with context.
Show all Agents for the Customer Service Representative role - Customer Support Coordinator
Send unclear visitor chats to the team with earlier messages attached.
Show all Agents for the Customer Support Coordinator role - Customer Experience Manager
Give visitors quick answers and keep uncertain questions with a person.
Show all Agents for the Customer Experience Manager role - Technical Support Engineer
Answer documented product questions and escalate gaps with chat context.
Show all Agents for the Technical Support Engineer role
Made for your department
Answer Website Chat Questions is made for people in these departments.
- Customer Service
Answer common website chat questions and transfer unresolved conversations.
Show all Agents for the Customer Service department - Customer Experience
Keep website chats responsive and give support the context for follow-up.
Show all Agents for the Customer Experience department - Technical Support
Answer questions covered by help articles and pass unclear issues to the team.
Show all Agents for the Technical Support department
How Answer Website Chat Questions works
4 steps, in order, on every run.
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Read the Chat HistoryRead earlier messages in the visitor's conversation to understand the question and any follow-up context.
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Check Your Answer SourcesCheck the service details and help articles you enable against the question. Follow your transfer rules when the guidance falls short.
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Answer in the Same ChatSend a concise answer in the visitor's chat when your sources settle the question.
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Transfer Unresolved ChatsTell the visitor a support rep will follow up. Transfer the conversation to your chosen team with its history.
How to Get Started
Connect the tools you already use, such as ClickUp, Zoom or Chatwork.
3 tools
- Enable the website chat and route new visitor questions to the chat answer bot in the same support workspace.
- Keep current service details and approved help articles in that workspace, and enable them as sources for chat answers.
- Choose the support team for transfers and set the topics or uncertainty that require a person.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Answer Website Chat Questions:
You choose which current service details and help articles the answer bot can use. Keep them updated in your chat workspace for customer-facing answers.
Your chosen support team takes over when guidance is missing, unclear, or conflicting. They receive the existing chat history.
No. Once your support rep takes over, the bot does not send another answer.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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