AI-Agents for Customer Service Representatives in Technical Support working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Reply to visitor problems with a supported next step and source link.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsAnswer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsDraft complaint replies for review before answering customers by email.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
