AI-Agents for Customer Service Managers in Technical Support working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Give website visitors current, sourced troubleshooting replies in chat.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Answer repeat chat questions and send unresolved conversations to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsRoute unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Flag overnight replies that need the team's review.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsPrepare complaint replies for the team to review before sending.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
