AI-Agents for Customer Service Managers in Technical Support working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Draft Support Reply
Place grounded reply drafts in tickets for the team to review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Works with
9 tools
9 tools
Answer After-Hours Questions
Flag overnight replies that need the team's review.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Works with
4 tools
4 tools
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