AI-Agents for Customer Service Managers in Client Services working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsAlert the support team when a portal request has no safe ticket match.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsGet absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsKeep the case queue assigned and flag uncertain matches.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 tools
