AI-Agents for Customer Service Managers in Client Services working with Microsoft Office 365
Every one is ready to run, and you can adjust it in plain language.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsDraft responses to flagged customer emails for review.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
9 toolsMark urgent customer emails and categorize incoming requests.
Your inbox shows email topics and importance, making client, supplier, and team requests easier to follow up.
7 toolsGroup incoming customer requests and flag urgent issues.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
6 toolsFlag policy questions alongside cancellation drafts for review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
6 toolsKeep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 tools
