AI-Agents for Customer Service Managers in Customer Experience working with Microsoft Office 365
Every one is ready to run, and you can adjust it in plain language.
Flag urgent complaints and email the open cases due for follow-up.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
28 toolsPrepare positive review replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
16 toolsPrepare careful replies and record checks for unfamiliar reviews.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
8 toolsSee which notices were sent and which customer records need attention.
Your customer notices go through your work email with account details from your spreadsheet, and send results stay beside customer rows.
9 toolsSend proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsSend managers review replies that address each customer's comments.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
24 toolsKeep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 tools
