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Draft Unrecognized Review Replies

Check review claims against your records and prepare a reply for approval

Use this Agent instantly or customize it - no programming needed

Prepare a reply for an unfamiliar review
Reads
  • Review check request
    Review check request

    Your teammate marks an unfamiliar review Needs check to start this run.

  • Flagged review
    Flagged review

    Your review text and approval fields show the claim and whether someone already prepared a draft.

  • Customer entries
    Customer entries

    Your customer tab provides names and permitted details that may help identify the reviewer.

  • Transaction entries
    Transaction entries

    Your transaction tab provides dates and service details that may match the review.

  • Reply guidelines
    Reply guidelines

    You choose the reply tone, private contact method, matching clues, and date window.

Review workbook
Review workbook

Your review workbook holds flagged reviews and the customer and transaction entries needed to check them.
Review workbook
Has your team already prepared this review for approval?YesNo
Skip the review
Do missing details or records prevent a safe reply?YesNo
Record the gaps and request owner context
Writes
  • Private search findings
    Private search findings

    Your private note shows checked rows, possible matches, gaps, and urgent concerns.

  • Approval status
    Approval status

    Your review row tells the owner whether to approve a draft or add context.

Compare records and write the draft beside the review
Writes
  • Proposed reply
    Proposed reply

    Your owner gets an unsent reply inviting private details without exposing customer information.

  • Private search findings
    Private search findings

    Your private note shows checked rows, possible matches, gaps, and urgent concerns.

  • Approval status
    Approval status

    Your review row tells the owner whether to approve a draft or add context.

This Agent starts when your teammate flags an unfamiliar review in the workbook. It checks customer and transaction entries. It leaves a cautious reply and search notes for your approval.

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Google Sheets
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Airtable
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monday.com
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Microsoft Excel
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Microsoft Office 365
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Smartsheet
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Podio
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Made for your industry

Draft Unrecognized Review Replies is made for businesses in these industries.

Made for your role

Draft Unrecognized Review Replies is made for people in these roles.

Made for your department

Draft Unrecognized Review Replies is made for people in these departments.

How Draft Unrecognized Review Replies works

4 steps, in order, on every run.

  1. Read the flagged reviewCheck the review and its approval status before drafting. Skip a row already prepared for your approval.
  2. Search for a possible matchCompare the review's clues with customer and transaction entries. Note possible matches and gaps without treating no match as proof.
  3. Draft a careful public replyAcknowledge the concern and ask for details through the private contact method you choose. Keep customer information out of the reply.
  4. Prepare the review for approvalAdd the unsent reply and private search findings beside the review. Mark it ready for your approval, or request more context when needed.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Sheets, Airtable or monday.com.

8 tools
Set your rules
  • Keep review rows, customer rows, and transaction rows in separate tabs of the same workbook, with stable row references and agreed columns for review text, rating, date, reviewer name, claimed location or service, and available customer and transaction details.
  • Add an identity-check status and columns for the proposed reply, search findings, and owner approval; have a teammate set the status to Needs check after entering an unfamiliar review.
  • Set the business's approved private contact method, reply tone, matching clues and date window, and the owner who reviews the workbook before any public reply is posted.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Unrecognized Review Replies:

How do I reply to a review I cannot identify?

You get a calm draft that acknowledges the concern and asks for details privately. You review it before anyone posts it.

What if no customer or transaction matches?

You see which records the Agent searched and what remains uncertain. A missing match never becomes a claim that the review is fake.

What if the review lacks details or raises a serious issue?

You see a request for more context if the review cannot support a safe draft. You also get a private note about urgent safety or serious service concerns.

Does the Agent post the public reply?

No. You review and approve the draft in the workbook before anyone posts it publicly.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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