AI-Agents for Customer Service Managers in Customer Experience working with Front
Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsKeep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsFlag remedy decisions in complaint replies for team review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsPrepare complaint replies for representatives to review before sending.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsPrepare complaint responses within the restaurant's recovery guide.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsDraft complaint follow-ups with decisions flagged for review.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsPrepare complaint replies for approval before customers see them.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
