Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Propose an approved next step in each complaint reply.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.